Privacy Policy

Depending on how you use JINLAB Nexus, we may process information such as your name, email address, telephone number, organisation details, account details, role and permissions, business records, customer information, inventory records, repair information, invoices, payroll or operational records, device and security information, and records created while using Nexus.

When you use Google, Apple or another identity provider to sign in, we may receive basic account information made available by that provider, such as your email address, account identifier and profile information.

We use information to provide and secure Nexus, authenticate users, manage organisation workspaces, deliver business features, maintain records, provide customer support, prevent fraud and abuse, improve reliability, communicate important service information and meet applicable legal or operational requirements.

We do not use Google sign-in to obtain access to a user's Google password. Authentication credentials are handled by the relevant identity provider.

Businesses and organisations using Nexus control the records they place in their workspace. Access to organisation data is controlled through Nexus accounts, roles, permissions and other security controls. Users should only access information they are authorised to use.

We may use trusted technology and service providers to operate Nexus, including cloud infrastructure, authentication, email, communications, payment, monitoring and security services. Information is shared only where reasonably necessary to provide those services, protect Nexus, comply with lawful obligations, or where the relevant user or organisation has authorised it.

Transactional or service communications are separate from marketing. Where marketing consent is required, Nexus should record that choice separately. Users may withdraw marketing consent using the available unsubscribe method or by contacting JINLAB.

Information is retained for as long as it is reasonably required to provide Nexus, preserve legitimate business and audit records, resolve disputes, maintain security and meet applicable legal or regulatory obligations. Retention periods may differ depending on the type of information and the organisation using Nexus.

JINLAB uses technical and organisational safeguards intended to protect Nexus, including authentication, access controls, permission management, audit mechanisms and infrastructure security. No online service can guarantee absolute security, so users must also protect their passwords, devices and account access.

Depending on applicable law and the relationship between you, JINLAB and the organisation controlling your workspace, you may be able to request access, correction or deletion of personal information, object to certain processing, withdraw consent or ask questions about how information is handled.

Requests can be sent to jinlabtech@gmail.com. We may need to verify your identity before completing a request.

To request deletion of a Nexus account or personal information associated with it, contact JINLAB at jinlabtech@gmail.com. Some business, financial, security, audit or statutory records may need to be retained after an account is closed.

Nexus may use cloud or technology providers whose systems operate in more than one country. Where information is processed outside South Africa, JINLAB and its service providers should use appropriate contractual, technical and organisational safeguards where required.

Nexus is primarily a business and organisational platform. Where an organisation uses Nexus in an educational environment involving children, that organisation is responsible for ensuring that its use of personal information is authorised and appropriate for that environment.

We may update this Privacy Policy as Nexus develops, legal requirements change or new services are introduced. The current version will be published on this page with its effective date.